“OIKOSDECOR”

Wooden houses Warranty

5-year manufacturer’s warranty on all our buildings

10-year manufacturer’s warranty on all our impregnated  buildings.

All our buildings are carefully designed and made by our highly-qualified and skilled professionals using only the finest materials. This enables us with great confidence to provide a 5 or 10-year warranty on all our buildings. For more information please read our Terms and Conditions.
 • 10 year anti-rot warranty to all impregnated or 5 year anti-rot warranty to all items except products with:

 .  2  year warranty for windows, doors and all accessories unless stated longer by the manufacturer.

Warranty conditions

Our warranty will not be applied if:
• The base that was used for assembly was not appropriate – all buildings have to be assembled on a solid and level base that adheres to the precise measurements unique to each cabin.
• The customer or a third-party assembly service did not construct the product according to the assembly instructions that were provided with the purchase. 
• Since the delivery, the product has been modified or altered in the slightest. 
• An approved cut-end treatment has not been applied to any wood right after it has been tampered with (cut, pierced or drilled).
• The product has not been coated after the assembly (both the inside and the outside) and has not been  well preserved (inside and outside) afterwards with preserver or paint.

• After the assembly was finished, the building has ever been in close contact with any plants, trees or exterior walls. In this instance, moisture can get into the timber and damage it. 
  • The product was not bought by the claimant to begin with.
  • The roofing felt or covering has been impaired or improperly fitted, giving a way for moisture to enter and accumulate.
  • The product was not assembled within 2 months of the delivery date.
  • The product was not stored in a dry place until assembly.
  • The hinges have not been adjusted when the doors or windows expanded/contracted due to natural features of the wood.
  • The product has been poorly ventilated – humidity levels indoors cannot exceed 50%.
  • There’s a force majeure (for example, a flood, a storm or a fire).

Please be aware that timber is a natural product and is likely to experience changes, including some movement, warping, cracking and splitting, especially under severe weather conditions. However, this will not damage the solidity of the product, thus this natural occurrence is not covered by the warranty.

All disagreements between the Buyer and the Seller, including disagreements regarding the implementation of these Rules, are resolved in accordance with the current provisions of the legal acts of the Republic of Lithuania and the European Union. The Buyer has the right to submit a complaint to the Seller or to demand compensation out of court, including the right to apply to the State Service for the Protection of Consumer Rights or to initiate a dispute
using the Electronic Dispute Resolution (EGS) platform https://ec.europa.eu/odr.